Our Five Customer Promises
1. 100% Satisfaction Guarantee
Accountability - all of our products, services and support are 100% guaranteed — No questions asked! Simply put, if you're not satisfied with our service and/or quality in a particular month — we'll refund your bill for that month.
Gloria Costa, Manager of Administration, volunteers with Teach for America
2. Exceptional Personalized Customer Service
We provide our customers with an exceptional personalized customer service experience of quality, dedication and performance not equaled by any carrier today. We serve our customers with excellence, humbly and with a servant’s heart.
3. Fast Live Help
Your phone call will be personally answered during business hours by a dedicated professional, who is eager to help. It's our goal to answer all calls live, but if we can't take your call right away we promise to call you back within 30 minutes.
4. Consistent Follow Up and Follow Through
When you call with an issue or question, we will give you an exact time by which you will receive a call back. When we call you back, we will provide you with an update and if we are still working on your question or issue.
5. Management Accountability
We promise you efficient and friendly service at all times. If you're not satisfied, neither are we. Our managers are available to address any concerns. Guaranteed Support. Guaranteed Savings. Guaranteed Mission. Our Customer Commitment and Value Proposition.
